ICBC

The new ICBC provider agreement introduces terms that not only place an excessive administrative and financial burden and risk on clinic owners and practitioners but also create significant risks for you as a patient.

Why we are opting out of the new terms and ending our relationship with ICBC:

The new agreement gives ICBC extensive control over how care is provided, including the ability to:

Dictate treatment decisions based on financial and performance metrics rather than clinical need.
Conduct invasive audits, including accessing your private health records without your explicit consent.
Refuse and claw back payment for care they later deem unnecessary, even after treatment has been provided in good faith.
Place restrictions on how and what services you can access, potentially limiting your ability to get the treatment that best supports your recovery.

These terms compromise both your privacy and our ability to provide you with the highest quality, patient-centered care. If we remain a part of ICBC’s provider network, we would be forces to accept their oversight into our treatment plans, subjection you to decision that may not align with your best health care interests.

Additionally, the new contract puts you at risk of having your treatment retroactively denied, leaving you financially responsible for care that ICBC initially approved.

What this means for you:

You can still receive treatment at our clinic; in effect, all of our massage therapists are now able to assist patients with open ICBC claims. While we will no longer be a direct ICBC vendor, our practitioners are still available to support your recovery
You can submit your receipts to ICBC for reimbursement. Instead of direct billing, you will pay for your treatment at the time of service and submit your receipts to ICBC for reimbursement. We will provide you with all the necessary documentation to ensure a smooth claims process.
You retain more control over your care. Without ICBC dictating the course of treatment, we can work together to ensure your recovery is guided by clinical expertise, not performance metrics implemented by insurance policies.
We are here to help. If you have any questions about this transition, how to submit claims, or what this means for your ongoing care, please don’t hesitate to reach out.

We know that navigating recovery after a motor vehicle accident is already extremely challenging and emotionally draining, and we deeply regret that ICBC’s policies have forced this difficult decision. However, we firmly believe that this choice ultimately protects you – your privacy, your access to care, and your ability to receive treatment based on your individual health care needs rather than insurance-driven metrics and restrictions. Maintaining a vendor account with ICBC under these terms would compromise our values and ethics and cannot in good faith move forward.