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Communicable Disease Risk Mitigation Plan

Pre-Appointment Symptom Screening

It is a requirement set by the College of Massage Therapists of BC (CMTBC) that Registered Massage Therapists do not provide treatment to anyone exhibiting symptoms of communicable illness. To help us ensure that we are adhering to these guidelines, the following protocols are in place:

  • 2 days prior to your appointment, you will receive a Pre-Appointment Symptom Screening via email. This survey must be filled out prior to your entry to the clinic for your appointment, and we strongly recommend that you choose to complete it no later than 24 hours prior to your scheduled treatment. Not only does this allow your RMT enough time to offer the appointment to the waitlist, but it also means you will avoid a late cancellation fee should your screening indicate that your appointment needs to be cancelled. If you choose not to give 24 hours notice (when cancelling your appointment, or in the event that your screening indicates cancellation is necessary) you will be subject to a late cancellation fee of up to 100% of the cost of your scheduled treatment. We expect full transparency and honesty when it comes to disclosure of symptoms.

  • If you arrive for your appointment exhibiting any signs or symptoms of communicable illness, you will be denied treatment and charged a full late cancellation fee. Please do not put your RMT in this uncomfortable situation!

Have You Been Sick Recently?

We strongly encourage patients to continue COVID testing if exhibiting any cold or flu-like symptoms. COVID symptoms come in many different forms!

If you are currently sick, please take the initiative to cancel your appointment either online or by contacting the clinic. 

If you have been symptom free for 24 hours (and it has been more than 5 days since a positive COVID test), you are welcome to come in for treatment. Please understand that you may be asked to wear a mask.

If one of your household members is exhibiting symptoms of illness, you will be allowed to come in for treatment, but will be asked to wear a mask.

Please be aware that if you show up for your appointment exhibiting symptoms of communicable illness you will be denied treatment and charged a full cancellation fee.

Masking Requirements

While masking is no longer universally required at the clinic, there are situations or circumstances under which you may still be asked to wear a mask for your treatment. Examples of some of these situations are:

  • If you have household members that are currently exhibiting symptoms of communicable illness.

  • If you have been symptom free for the past 24 hours, but were exhibiting symptoms of communicable illness within the 5 days leading up to your appointment.

  • If you have lingering, residual symptoms such as a dry cough.

  • If your RMT is immune-compromised, or if they will be having contact with an immune-compromised family member.

If it is your preference, you are always welcome to chose to continue wearing your mask; likewise, you are always encouraged to request that your RMT remain masked if that makes you more comfortable. Out of respect, if you are requesting that your RMT remain masked, the same will be expected of you.

We respect and appreciate that everyone's comfort levels may be different, and please understand that the same is true for therapists as well.

In the Treatment Room

Treatment tables, patient chairs and bins provided for patient belongings are all sanitized between each treatment. As always, all linens are always fresh for each patient.

Development of Symptoms Post Treatment

In order for your RMT to make responsible choices in terms of prevention of communicable disease transmission, please contact the clinic to inform us if you develop symptoms of illness within 1-3 days of receiving treatment.

Thank you for your respect and adherence when it comes to following the policies that we have in place. By doing so, you are helping to keep our therapists (as well as other patients) healthy, so that we can continue to care for those in our community!

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