Mask Wearing

Do I need to wear a mask when face down? If I'm vaccinated do I still need to wear a mask?  Can I adjust my mask so it is not covering my nose and/or mouth during treatment?

Mask wearing is mandatory at all times while in the clinic, even if you have received both doses of your COVID-19 vaccination. This means that you are required to properly wear your mask 100% of the time, including for the duration of your treatment. If you are uncomfortable lying face down with your mask on, your therapist would be happy to discuss other options for positioning with you.

Direct Billing

We offer direct billing for ICBC claims and for RCMP and VAC members. At this time, we do not offer any direct billing to health insurance providers. 

COVID-19 Screening

You will be emailed a COVID-19 screening 48 hours prior to your appointment. This measure is in place to protect the health and safety of all of our therapists as well as other patients in the clinic. If your COVID-19 pre-screening survey is not completed the day before your treatment, your appointment will be cancelled. There are no exceptions to this rule.

Why doesn't my RMT accept tips?

Your massage therapist is a primary healthcare provider, just like your dentist or optometrist, and they receive good compensation for your treatment and their time. Our fees are determined by a recommended fee schedule that is set by our Professional Association (the RMTBC). Our Association works very hard to promote RMTs in the Province, and part of that is helping to further our collective image as healthcare providers. We appreciate you wanting to show your thanks, but tips will be politely declined in an effort to further promote our profession. The best way you can show your appreciation is by recommending us to your family and friends!