Frequently Asked Questions

Do you offer direct billing?

At this time, we are currently not set up to do any direct billing to health insurance providers. For MSP patients, you will pay the full amount of treatment cost up front, but we will submit your claim to MSP for you. For patients with a new ICBC claim that are within 12 weeks of their motor vehicle accident, we are now offering direct billing to ICBC.

It's my first time at the clinic, how long of an appointment should I schedule?

First off, welcome! As it's your first appointment with us and we are getting to know you, assessment time is going to take longer than in subsequent treatments. For this reason, we typically recommend that you schedule a one hour appointment for your initial session, so that we have time both for a thorough assessment, as well as enough time for some good hands on treatment. After this, you can always lengthen, or shorten treatment times as desired. If you are unsure about the length of treatment you should book for your upcoming appointments, don't hesitate to ask your therapist!

I'm looking at your intake form, why do you need all of this information?

While it may not seem important at the time, all of this information is pertinent to your treatment with us. As primary healthcare practitioners, it is important for us to have a thorough medical history in order to provide the safest, and most effective treatment. The more information we have, the better able we are to help you. Previous injuries and surgeries can leave scar tissue that could be contributing to current issues that you are having today. Certain medical conditions may mean that certain techniques or modalities are contraindicated, or needing to be used with greater precaution, and while it may seem like a strange or unnecessary question, believe it or not, biological/birth sex is clinical relevant for us to know. Some medical conditions are more biased towards certain biological sexes. 

My physiotherapist can access my medical imaging reports online - can you?

Unfortunately not. If you have imaging reports (x-ray, CT, MRI) that are pertinent to your reason for seeking massage therapy, we ask that you bring a copy of your imaging report with you, when at all possible. 

Do I need a referral from my doctor to come for massage therapy?

While some insurance providers do require that you have a referral from your GP for massage therapy treatments, it is not required by most. It is always best to check with your health insurance provider prior to treatment though, so that there aren't any surprises when you go to submit your receipt for reimbursement. 

What is the difference between a Registered Massage Therapist and a masseuse/bodyworker?

Massage therapy students are put through a rigorous training program at an accredited college, with thousands of hours of education, including hundreds of hours of hands-on training. Therapists must have medical knowledge including anatomy, physiology and pathology in order to understand how the body works and how to identify health problems. Their extensive education is necessary because RMTs are professional, primary health care practitioners.

The College of Massage Therapists of British Columbia (CMTBC) was created to protect you, the patient. The CMTBC operates as the profession’s regulatory body, much like the College of Physicians and Surgeons. They examine and license all therapists, set professional standards including requirements for continuing education, and ensure patients receive safe and ethical care.

Hours

Monday - Friday: 9am - 5pm

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90B Westgate Rd, Campbell River BC, V9W 1R2

Tel: 778.418.3332 ~ willowpointmassage@gmail.com

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