WHAT ARE YOUR ENHANCED CLEANING PROTOCOLS?
With COVID-19 at the forefront of everyone's mind these days, we wanted to review with you some of our enhanced cleaning protocols. We have developed these protocols based on requirements and recommendations from our regulatory body and professional association, and advice from our Public Health Officer and the BC Centre for Disease Control.
All high touch surfaces throughout the clinic are disinfected between every patient. Treatment supplies (including, but not limited to treatment tables, lotion bottles, pillows used, etc.) are disinfected between every patient. As always, all linens are single use only and are washed in hot water.
Any disinfectant used within the clinic is used to manufacturer or EPA standards. If you have any questions and/or concerns regarding cleaning and/or sanitization, further information is posted in the clinic, or please contact your RMT.
DO YOU OFFER DIRECT BILLING?
At this time, we are currently not set up to do any direct billing to health insurance providers. For MSP patients, you will pay the full amount of treatment cost up front, but we will submit your claim to MSP for you. For patients with a new ICBC claim that are within 12 weeks of their motor vehicle accident, we are now offering direct billing to ICBC. We are also pleased to now offer direct billing for RCMP and DVA members.
WHAT HAPPENS IF I DON'T COMPLETE MY COVID SCREENING BY THE DEADLINE?
Our regulatory college (the CMTBC) mandates that we have our patients complete a COVID-19 screening by the day prior to their appointment. This measure is in place to protect the health and safety of all of our therapists as well as other patients in the clinic. If your COVID-19 pre-screening survey is not completed the day before your treatment, your appointment will be cancelled. There are no exceptions to this rule.
DO I NEED A REFERRAL FROM MY DOCTOR FOR MASSAGE THERAPY?
While some insurance providers do require that you have a referral from your family doctor for massage therapy treatments, it is not required by most. It is always best to check with your health insurance provider prior to treatment though, so that there aren't any surprises when you go to submit your receipt for reimbursement. For RCMP and VAC members, a current doctor's note must be provided for each calendar year.
I'M LOOKING AT YOUR INTAKE FORM, WHY DO YOU NEED THIS MUCH INFORMATION?
While it may not seem important at the time, all of this information is pertinent to your treatment with us. As primary healthcare practitioners, it is important for us to have a thorough medical history in order to provide the safest, and most effective treatment. The more information we have, the better able we are to help you. Previous injuries and surgeries can leave scar tissue that could be contributing to current issues that you are having today. Certain medical conditions may mean that certain techniques or modalities are contraindicated, or needing to be used with greater precaution, and while it may seem like a strange or unnecessary question, believe it or not, biological/birth sex is clinical relevant for us to know. Some medical conditions are more biased towards certain biological sexes.
IT'S MY FIRST TIME AT THE CLINIC, HOW LONG OF AN APPOINTMENT SHOULD I SCHEDULE?
First off, welcome! As it's your first appointment with us and we are getting to know you, assessment time is going to take longer than in subsequent treatments. For this reason, we typically recommend that you schedule a one hour appointment for your initial session, so that we have time both for a thorough assessment, as well as enough time for some good hands on treatment. After this, you can always lengthen, or shorten treatment times as desired. If you are unsure about the length of treatment you should book for your upcoming appointments, don't hesitate to ask your therapist!
WHAT IS THE DIFFERENCE BETWEEN AN RMT AND A BODY WORKER OR MASSEUSE?
Massage therapy students are put through a rigorous training program at an accredited college, with thousands of hours of education, including hundreds of hours of hands-on training. Therapists must have medical knowledge including anatomy, physiology and pathology in order to understand how the body works and how to identify health problems. Their extensive education is necessary because RMTs are professional, primary health care practitioners.
The College of Massage Therapists of British Columbia (CMTBC) was created to protect you, the patient. The CMTBC operates as the profession’s regulatory body, much like the College of Physicians and Surgeons. They examine and license all therapists, set professional standards including requirements for continuing education, and ensure patients receive safe and ethical care.
MY PHYSIOTHERAPIST CAN ACCESS MY MEDICAL IMAGING REPORTS ONLINE, CAN YOU?
Unfortunately not. If you have imaging reports (x-ray, CT, MRI) that are pertinent to your reason for seeking massage therapy, we ask that you bring a copy of your imaging report with you, when at all possible.