The Willow Point Massage Therapy Return to Practice Preparedness and Risk Mitigation Plan was developed with the intent of reducing the risk of exposure to COVID-19 for both our patients and therapists within the clinical setting. This plan was determined by following requirements and recommendations from the “Interim Guidelines” released by the College of Massage Therapists of BC (that have been approved by both the Provincial Health Officer and WorkSafe BC), the “Recommended Practice Guidelines” from the Registered Massage Therapists Association of BC, and advice provided by our professional liability insurance provider, and has taken into account additional measures recommended by other regulated provinces.

The overall aim of these protocols is to reduce potential Coronavirus transmission by:

  • Enhanced cleaning protocols

  • Requiring ongoing assessment for signs of COVID-19 by both the patient and therapists

  • Appropriate use of personal protective equipment (PPE)

  • Hand hygiene etiquette

  • Respiratory etiquette

  • Avoiding face touching

  • Professional obligations with respect to informed consent and liability insurance
















We would like you to consider some of the key points of advice that have been made by our Public Health Officer – Dr. Bonnie Henry – and how these recommendations may pose challenges when it comes to massage therapy. Recommendations such as physical distancing, and being outdoors versus indoors are not possible in a clinic setting. While we appreciate you keeping your social bubble small, your RMT will be treating up to 30 different patients a week; increasing their social bubble substantially. As we cannot follow some of these suggestions and still provide the treatment that you need, adhering to protocols that we have put in place becomes that much more important, not only for your safety, but also for the safety of your therapist.


As new information becomes available or requirements and recommendations are adjusted, this risk mitigation plan will be adapted accordingly.



UPDATED: November 22, 2020


  1. Environmental Measures

    • Cleaning and Disinfection

      1. Prior to the arrival of each patient all high touch surfaces throughout the clinic will have been disinfected.

      2. All treatment supplies (massage table/arm rests/face cradle/adjustment levers, lotion bottles) are disinfected between each patient use.

      3. All linens are single use only, and are washed in hot water.

      4. RMT will be wearing a freshly laundered shirt or apron for each patient.

      5. Disinfectant used is approved by Canada Health for use against Coronavirus (https://www.canada.ca/en/health-canada/services/drugs-health-products/disinfectants/covid-19/list.html).

    • Physical Changes to the Clinic

      1. Bathroom

        1. Patient and staff washroom has been renovated for your health and comfort.

        2. Single use hand towels have been provided in washroom. Patient will be expected to use this towel to then open the door, and deposit soiled towel in the foot operated laundry container.

        3. Touchless soap dispenser has been added.

        4. Hand washing protocol sign has been added.

      2. Reception

        1. Upholstered chairs have been replaced by hard surface chairs.

        2. Magazines have been removed.

        3. Water cooler and glasses that were for patient use have been removed.

        4. Touchless soap dispenser at sink has been added.

        5. Hand washing protocol sign has been added.

        6. Cleaning checklist sign has been added.

        7. Touchless hand sanitizer dispenser has been added.

        8. All items that cannot be sanitized, washed or wiped have been removed.

        9. Open garbage cans have been replaced with touch-free, foot pedal garbage cans.

      3. Treatment rooms

        1. Upholstered chairs have been replaced by hard surface chairs.

        2. Thermophores (heating pads) will no longer be used during treatments, as they can not be properly sanitized.

        3. A hard surface mat has been placed under the face cradle to allow for better sanitization.

        4. Touchless hand sanitizer dispensers have been added.

        5. Bins have been provided for patient’s personal items (keys, cellphone, jewelry, etc.) and clothing (jacket, shoes, purse, etc.).

        6. Patients will no longer be allowed to use cell phone during treatments. Cell phone can be left on for emergencies, but must be left in personal item bin.

        7. Open garbage cans have been replaced with touch-free, foot pedal garbage cans.

        8. Pillows that are not being used for treatment will be stored in sealed plastic bins.

  2. Administrative Measures

    • Physical Distancing and Minimizing Physical Contact

      1. Patients will be allowed to enter the clinic only 5 minutes before their scheduled appointment time. Your RMT will open the door for you when you are allowed to enter the clinic. Please do not arrive early.

      2. Chairs in reception area have been arranged to allow for physical distancing.

      3. Patients will be encouraged to pay via tap, or through secure online payment (at the clinic). Personal cheques will not be accepted at this time, and use of cash is discouraged.

      4. Receipts will be emailed, except under special circumstances.

    • Patient Management

      1. Pre-visit messaging

        1. 48 hours before your appointment, you will receive a “COVID-19 Pre-Screening” via email from the clinic. It is mandatory that this is completed by 6pm the day prior to your appointment. Patients who have not completed their mandatory screening by this cut off time will have their appointments cancelled and will be subject to a cancellation fee. 

      2. Pre-appointment triage

        1. At the start of your treatment, your RMT will take you through a mandatory screening for COVID-19 symptoms.

        2. Your therapist is obligated to cancel your treatment if you do not meet the pre-screening criteria on physical presentation. Patient will be subject to a missed appointment fee if you present at the clinic with symptoms.

      3. A new Informed Consent Form will be conducted with all patients. All minors require a parent/guardian to sign off on their Informed Consent Form.

      4. A new Liability Waiver will need to be signed by all patients. All minors require a parent/guardian to sign off on their Liability Waiver.

      5. Patient must arrive unaccompanied to treatment, unless patient is a minor who requires a parent/guardian, or an infirm patient who needs assistance.

    • Scheduling

      1. Additional time has been added between appointments to allow for our enhanced cleaning protocol.

      2. Start times have been staggered where possible.

      3. Cancellation policy.

        1. If you, or a member of your household is feeling unwell, please cancel your appointment.

        2. Late cancellation fees will not be charged for patients who contact the clinic to disclose they are feeling unwell/sick inside of the 24 hour cut off window. Our normal cancellation policy is still in effect for all non-illness related cancellations, and for all no shows.

        3. Patient will be subject to a missed appointment fee if you present for your appointment with symptoms.

    • Considerations for Special Populations (older patients or those with chronic illness)

      1. If you are a more at risk patient, consider booking your treatment for the first appointment of the day.

      2. Please very carefully consider the risks versus benefits to treatment prior to booking.

  3. Personal Measures

    • Stay Home when Sick

      1. All staff will be using the BC COVID-19 Self Assessment Tool daily.

      2. If a staff member, or a member of their household presents with any symptoms, they will stay home, contact 811 and follow any advice given.

      3. If a staff member tests positive for COVID-19, patients will be contacted and instructed to monitor for symptoms, and the clinic/therapists will follow recommendations provided by Public Health. 

      4. If you, or a member of your household, is unwell, please cancel your appointment.

      5. If you test positive for COVID-19 and have seen your RMT recently, please contact the clinic immediately.

    • Hand Hygiene

      1. RMT washes hands (following hand washing protocol) prior to and at the end of every treatment, after handling soiled laundry, as well as periodically throughout the day.

      2. Patients are asked to immediately wash their hands (following hand washing protocols) or sanitize, upon entering clinic.

      3. Patients are asked to use hand sanitizer before exiting the treatment room.

    • Respiratory Etiquette

      1. All persons in the clinic are required to cough or sneeze into their mask as well as either their elbow or hand. After doing so, hand sanitizer is mandatory (and will be provided to the patient during treatment if necessary).

      2. Patients are encouraged to use a tissue if you must scratch your face at any time during treatment, assessment, or while in the clinic.

  4. Personal Protective Equipment

    • RMT will be wearing a cloth mask at all times. This mask will be changed for every patient.

    • Patient will be expected to bring and properly wear their own mask (either freshly laundered or a new disposable mask) for the entirety of their time in the clinic. Patients will not be allowed to remove their mask at anytime while they are in the clinic or for the duration of their treatment.

    • Disposable masks will be available for purchase from the clinic if the patient does not bring their own.

    • RMT will have additional PPE available (safety glasses or face shield and gloves) should the patient request they be used.

    • RMT will be wearing a freshly laundered shirt or apron for each patient.