The Willow Point Massage Therapy “Communicable Disease Prevention Plan” is the updated version of our “Return to Practice Preparedness and Risk Mitigation Plan”. This plan is our way of managing health and safety for everyone in our practice environment, and aims to prevent the transmission of communicable illness. This plan was determined by following requirements and recommendations from the College of Massage Therapists of BC (CMTBC), the Registered Massage Therapists Association of BC (RMTBC), the BC Ministry of Health and WorkSafe BC.

We ask that you take the following points into consideration:

  • Any duration of treatment that we offer is considered a “long duration” when it comes to COVID-19 transmission.

  • Physical distancing is not possible in a treatment room; this means that adherence to other protocols we have becomes that much more important.

  • While you are not required to disclose your domestic or Provincial travel plans to your RMT, we encourage you to follow all COVID-19 public health measures in all regions that you have been travelling or staying.
















As new information becomes available or requirements and recommendations are adjusted, this plan will be adapted accordingly.





(updated August 24, 2021)


  1. Prior to the appointment

    1. “Appointment pre-screening” surveys are sent out via email 48 hours prior to your appointment and must be completed no later than 6pm the day prior to treatment.

      1. Failure to complete your screening will result in cancellation of your appointment and may incur a late cancellation fee.

      2. If you have signs of transmissible illness, please cancel your appointment.

    2. As part of our appointment pre-screening email, patients will be advised of protocol requirements they need to meet in order to receive treatment (including mask wearing and hand washing expectations).

    3. Patients must arrive at their appointment with no signs of communicable disease. If you arrive for treatment exhibiting symptoms of transmissible illness, you will not be allowed to proceed with treatment, and will be charged a late cancellation fee.

  2. Physical distancing

    1. Please do not arrive more than 5 minutes early for your appointment.

    2. Patients are encouraged to arrive unaccompanied for their appointment unless the patient requires a parent/guardian, or needs assistance.

    3. Physical distancing of 6 feet must be maintained within the reception area and hallways whenever possible.

  3. Hand hygiene

    1. Patients must either wash or sanitize their hands upon entry to the clinic.

    2. RMTs wash their hands before and after treatments, and as additionally needed.

  4. Face touching avoidance

    1. When in the clinic, please try to avoid touching your face, and/or adjusting your mask.

  5. Enhanced cleaning

    1. All linens are single use only.

    2. Treatment equipment and supplies (tables, chairs, pillows, bins for personal items, etc.) are cleaned between every patient.

    3. High touch areas are disinfected frequently.

  6. Personal protective equipment (PPE) and mask use

    1. Mask use is mandatory at all times within the clinic.

    2. The clinic will have masks available for purchase if a patient forgets to bring their own, or if the RMT deems that the mask a patient is wearing is unsatisfactory.

    3. RMTs will have their own extra PPE (extra masks, gown/shirt, safety glasses, gloves) available for their personal use should a patient request PPE beyond that which is already being utilized.

    4. With verbalized request by a patient, the RMT will offer alternate treatment positioning options to accommodate comfortable mask wearing.

  7. Professional obligations

    1. If an RMT, or a member of their household, is exhibiting signs of a communicable illness, or if they are waiting for a COVID-19 test result, they will not provide in-person care and will not be in attendance at the clinic.

    2. RMTs will have a documented “BC COVID-19 Self-Assessment” for each day they enter the clinic, and will follow any health recommendations they are given.

      1. Any patient may request to see their RMTs COVID-19 Self-Assessment results for any day they are receiving treatment.

PLEASE NOTE: failure to comply with any of our safety protocols will result in termination of treatment, and may incur the full cost of treatment.